1) INTRODUCTION
This privacy notice is to help you understand how we collect and process your personal data through your use of our site www.windowsinbanbury.co.uk, including any information you may provide through our site when you fill in any online form. We also process data on behalf of our customers as required for the purpose of processing quotations and orders.
Banbury Windows is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
Banbury Windows,
Unit 17,
Thorpe Place,
Thorpe Industrial Estate
Banbury,
Oxfordshire,
OX16 4XH
Telephone: 01295 270404
We are committed to protecting your privacy and will ensure that any processing of data is secure and only used for the stated purpose and handled in accordance with the General Data Protection Regulations of May 2018.
By providing us with your data, you warrant to us that you are over 13 years of age.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@banwin.co.uk. If at any time you are unsure how we are handling or storing information about you then please contact us either at the address above or email us at info@banwin.co.uk.
2) WHAT DATA DO WE COLLECT ABOUT YOU
We only collect personal information such as first name, last name, title, billing address, delivery address, email address and telephone numbers. We may also collect financial information such as your bank account and payment card details although payment card details are destroyed each time after use. If you contact us we may keep a record of that information that is relevant for our stated purposes
3) HOW WE COLLECT YOUR PERSONAL DATA
You may provide data by filling in forms on our website or by communicating with us by post, phone, and email. As you use our website, we automatically collect Technical Data about your equipment, browsing actions and usage patterns. This information is used internally in order to enhance your user experience and to help us improve our website’s performance. We collect this data by using cookies, server logs and similar technologies.
4) HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted and do so only for the following purposes:
- Dealing with your enquiries.
- Fulfilling any contractual obligations when you order from us.
- Providing and personalising our services to you.
- Providing information about our print and design services.
- Sending Customer Surveys for Quality Management purposes.
5) LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
Banbury Windows has concluded that the collection of personal data is necessary for its legitimate interest as a commercial business including the marketing and promotion of its brand, products and services.
6) DISCLOSURES OF YOUR PERSONAL DATA
We never pass on your personal data to any third parties outside Banbury Windows other than contacted parities operating under our instruction. Such contracted parties may include email software providers that process email campaigns, newsletters, company updates or customer surveys on our behalf.
7) DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
8) DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Thereafter we will anonymise your personal data so that it can no longer be associated with you or erase it.
9) YOUR RIGHTS
You have the following rights regarding your personal data:
• To request access to your personal data that we have collected about you.
• To request us to rectify, erase or block the processing of your data if that data is no longer accurate or up-to-date.
• To object to our processing of your personal data in the interests of the business.
• To request erasure of your personal data.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at info@banwin.co.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than this if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Should you wish to raise a complaint about any way that we handle or process your personal data with the Information Commissioner’s Office in the UK they can be contacted at https://ico.org.uk/concerns/
10) THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
11) COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
12) AMENDMENTS
This Privacy Policy was reviewed in June 2023 and is subject to further amendments from time to time.
Why Choose Banbury Windows & Conservatories?
- Quality You Can Trust – We use premium materials and expert installation to deliver long-lasting performance and stunning results.
- Local Expertise – Proudly serving Oxfordshire and surrounding areas with decades of industry experience.
- Tailored Solutions – From windows to conservatories, every project is designed to match your home’s style and needs.
- Trusted & Accredited – Backed by Which? Trusted Trader status and strong customer satisfaction.
At Banbury Windows & Conservatories, we combine craftsmanship, care, and cutting-edge products to enhance your home’s comfort and curb appeal. From energy-efficient windows to beautifully designed conservatories, our team ensures every detail is finished to perfection.
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Fast forward 2 and half years later and one of our bedroom windows cracked when it was slammed shut in the wind. We contacted Banbury windows and conservatives to ask about getting it fixed, we sent them the info they needed and they emailed us to say the window had arrived and they would be out to replace it free of charge. We wasn’t expecting that at all. Absolutely top notch service and after care from start to finish. We will always use Banbury windows and conservatories in the future.
